| Date: | Friday 2 July |
| Time: | 12.00-13.00 |
| Room: | Ravezzi 2 |
| Educational track: | The organiser’s ABC |
| The seminar will look at specific techniques to be used by companies to enhance customer loyalty, and create lasting relationships emerging from price wars and excess supply. This educational event is intended to provide business people and managers with effective advice on how to involve their staff in client management and company growth. | |
| Speaker: Davide Baldi, Sales Director for North-West Italy, Open Source Management |
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| Organised by: Open Source Management |
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| The seminar will be translated into English | |